Support & FAQ
Where is my order?
All of our products are digital downloads. You’ll receive your files instantly via email right after your purchase, along with a download link on the checkout confirmation page. No shipping, no waiting.
What if I can’t find my download link?
If you don’t see the email in your inbox within a few minutes, check your spam folder. Still missing? Reach out to us at moses@mosesaurelius.com and we’ll resend your download link.
What if there’s a problem with the files?
We thoroughly test everything before release, but technical problems can happen. If a file is missing, corrupted, or you can’t get it to work in your software, let us know. We’ll troubleshoot with you, and if the issue can’t be fixed, we’ll offer a replacement or refund.
Do you offer invoices/receipts?
Yes. Your order confirmation email acts as your receipt. If you need a formal invoice for tax or business purposes, email us at moses@mosesaurelius.com and our team will generate one for you.
Contact Us
Didn’t find your answer here? Email us anytime at moses@mosesaurelius.com and we’ll get back to you within 24 hours.